What Encompass keeps, and why. The full policy is being finalised — this is the plain-English version until then.
What we store
Your name, email, year group and the subjects you study; the questions you ask and the answers you're given, so you can come back to them; which device you're signed in on, so an account can't be shared.
Payments
Direct Debits are handled by GoCardless. We never see or store your bank details — GoCardless holds them under its own policy and emails you before every collection.
Who sees it
Your tutor and Encompass staff can see your questions and marks, so they can help you and improve the tutor. Nothing is sold or shared with anyone else.
Deleting your data
You can delete your account and everything stored with it at any time, yourself: in the Encompass AI app under Settings → Delete account, in Settings on the website, or at encompassai.net/delete-account. It happens straight away. If you pay by Direct Debit, the subscription is cancelled first; we keep only the payment record (amounts and dates, not your name or email).